![]() ![]() ![]() It takes about 5 to 10 minutes getting from one place to another. It takes longer trying to wait on the shuttle than just walking. They have a shuttle system around the complex but it is terrible. He said ok but we waited another 15 minutes and he still hadn't taken our dessert order so I just asked for my bill so we could leave. At the end I asked if we could place an order for dessert only for them to bring the check out to us. So we got up and went back in line to be seated again closer to where the waiters were. First, we were seated by the water but we waited 10-15 minutes and no one had greeted us yet let alone taken our drink order. all said on the same day, same destination. The shuttle fee for example, front desk says $5, concierge says $6, driver says $7. The rooms are modern but the service is horrendous!. Again it was very pretty and our room was very nice, but other than the actual amenities it was not my favorite due to poor communication and continual lies from the front desk staff. The shuttles are a mess and a half, no clear system - always plan for at least 30 minutes to get anywhere. They literally charge you for everything…even coffee in your room…I mean we knew we’d be spending money, but on coffee?. They had more than 3 chances throughout our stay to tell us it had to be set up before 9pm but always said the day before…that’s it. Then shuttle back to the airport was just as terrible, our group left different days and we were told to come the day before to set it up even though we tried to set it up on arrival to ensure no problems…of course that wasn’t possible either. When talking with the front desk no one cared, offered a refund for our cab ride, and every person gave a different answer. Then got to the airport to SEE the shuttle by the resort who of course refused to take us since we had not set it up 24 hours in advance. I called to set up a shuttle to the resort from the airport where I was informed they no longer offer this service at all since November 2022. Sanctuary at Grand Memories Santa Maria.The Grand Mayan at Vidanta Riviera Maya Pool.The Grand Mayan at Vidanta Riviera Maya Rooms.The Grand Mayan at Vidanta Riviera Maya Gym.The Grand Mayan at Vidanta Riviera Maya Features.Hotels near The Grand Mayan at Vidanta Riviera Maya. ![]()
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